100% Satisfaction Guarantee
The satisfaction of our customers is paramount to us. We offer 30-day returns from the date of delivery if you're not completely satisfied. In the event of quality issues, we will cover shipping costs. Otherwise, you are responsible for the return shipping cost. Please return the product unused and in its original packaging. After we receive your returns, we will issue a refund using the same payment method that you used for the original purchase; simply fill out the Return Request Form to begin.
RMA # (Return Merchandise Authorization #) - Applies to online orders only
Please fill out a return form or send us a email to obtain a RMA # . Any returns without a valid RMA # will be refused. Please login your account and go to View your order history to submit a returns form when you want return item(s), and then we will email you a RMA #. Please write the RMA # outside of the package.
All return item(s) must be shipped to our address below:
Findway Canada Inc.
7351 Victoria Park Ave. Unit 7
Markham, ON., L3R 3A5
Once we receive the return item(s) without damaged, a full refund will be initiated immediately. The way your refund will be processed depends on your original payment method.